Refund Policy

1. Our Commitment to Quality

At Flowline, we are committed to delivering high-quality web development services that meet and exceed your expectations. We stand behind our work with a 100% satisfaction guarantee.

2. No Refund Policy

Due to the custom nature of our digital services and the quality of our work, we do not offer monetary refunds. This policy exists because:

• Our services are custom-developed and cannot be resold
• Significant time and resources are invested in each project
• Digital deliverables cannot be "returned" once delivered
• Each project is tailored specifically to client requirements

3. 100% Satisfaction Guarantee

Instead of refunds, we offer a comprehensive satisfaction guarantee:

• We will work with you until you are completely satisfied with the final product
• Unlimited revisions within the agreed project scope
• Free bug fixes and issues resolution for 30 days after delivery
• Clear communication throughout the development process
• Regular progress updates and milestone reviews

4. Project Cancellation

If you need to cancel your project:

• You may cancel at any time with 7 days written notice
• Payment is due for all work completed up to the cancellation date
• You will receive all completed work and assets
• Deposits are non-refundable but will be applied to completed work

5. Dispute Resolution Process

If you're not satisfied with our services, we follow this process:

1. Contact us immediately to discuss your concerns
2. We'll schedule a meeting to understand the issues
3. We'll provide a detailed plan to address your concerns
4. We'll implement necessary changes at no additional cost (within scope)
5. We'll continue working until you're satisfied with the result

6. Exceptional Circumstances

In rare cases, we may consider partial refunds for:

• Failure to deliver agreed-upon functionality due to our error
• Significant delays caused solely by Flowline
• Breach of contract on our part

Such cases will be evaluated individually and require written documentation of the issues.

7. Payment Protection

To protect both parties:

• Projects are broken into milestones with staged payments
• You only pay for completed and approved work
• Clear documentation of all deliverables and requirements
• Regular check-ins to ensure alignment with expectations

8. Maintenance and Support Services

For ongoing maintenance services:

• Monthly subscriptions can be cancelled with 30 days notice
• No refunds for partial months of service
• Services continue until the end of the billing period
• All work performed during the billing period is non-refundable

9. Third-Party Services

Refunds for third-party services (hosting, domains, licenses) are subject to the respective provider's refund policies. Flowline will assist in facilitating such requests but cannot guarantee refunds from third parties.

10. Contact Us

If you have concerns about your project or need to discuss our refund policy, please contact us: